Services

Omnichannel operations

Fully integrating multichannel operations into an already established network of stores, logistics and current ways of working can be a daunting task. Introducing new delivery options such as Click & Collect, and aligning buying & merchandising teams’ planning, pricing and inventory management across all channels often turns out to be more intricate than anticipated.

Every action requires methodical planning and your teams need to be engaged with these changes and new ways of working from the outset.

We’ll design the processes, help you set up the operations across departments, hire and train your teams and drive the organisational changes required to sustainably and profitably run your omnichannel business.

Our omnichannel operations services:

Operating model design

  • Operational and organisational readiness audit
  • Organisation redesign and recruitment needs assessment
  • Operational requirements definition
  • Solution & partner search and selection

Subject Matter Expertise

  • Omnichannel process design and implementation support across: supply chain, product content, customer service, IT, logistics, marketing, HR, finance, accounting and legal
  • Change management strategy and programme development
  • Job description definition and recruitment support
  • Staff on boarding, store and head office teams training

Run

  • Ecommerce launch and business-as-usual transition support
  • Omnichannel organisation and process performance optimisation
  • Interim resources and secondment

Case Study

Winner's Omnichannel Grocery

Omnichannel transformation of the leading super & hypermarket chain in Mauritius