Services

E-commerce

Adding an e-commerce channel will profoundly transform your retail organisation and it can have a significant impact on brand image. Yet, execution isn’t as simple as choosing a technology platform and the set up of omnichannel retail operations often turns out to be far more intricate and costly than anticipated.

We’ll help you define a tailored omnichannel strategy and compelling value proposition, as well as the needed investment and projected returns. We will build the required cross-functional implementation plans, select the most appropriate solutions and partners within your budget and accompany the execution through to launch.

By providing expert support at each key phase of your e-commerce journey, our consultants will help you implement in record time and in full confidence an ambitious omnichannel roadmap.

Our ecommerce services:

Strategy

  • E-commerce benchmarking and feasibility study
  • Development of omnichannel roadmap and business plan
  • Design of omnichannel value proposition and customer experience

Solution design

  • Design of target operating model and architecture
  • Omnichannel requirements definition
  • Solution & partner search and selection

Project management and Subject Matter Expertise

  • Design of User Experience & User Interface
  • Design of e-commerce operational processes
  • Project management of e-commerce front/back-office and operations implementation
  • Management of e-commerce front/back-office testing & UAT

Case study

Carrefour Omnichannel Commerce

Ecommerce replatforming and launch of online grocery

Need expert support for your e-commerce project?