E-commerce

Adding an e-commerce channel will profoundly transform your retail organisation and it can have a significant impact on brand image. Yet, execution isn’t as simple as choosing a technology platform and the set up of omnichannel retail operations often turns out to be far more intricate and costly than anticipated.

We’ll help you define a tailored omnichannel strategy and compelling value proposition, as well as the needed investment and projected returns. We will build the required cross-functional implementation plans, select the most appropriate solutions and partners within your budget and accompany the execution through to launch.

By providing expert support at each key phase of your e-commerce journey, our consultants will help you implement in record time and in full confidence an ambitious omnichannel roadmap.

Our e-commerce services:

Strategy

• E-commerce benchmarking and feasibility study
• Development of omnichannel roadmap and business plan
• Design of omnichannel value proposition and customer experience

Solution design

• Design of target operating model and architecture
• Omnichannel requirements definition
• Solution & partner search and selection

Project management and Subject Matter Expertise

• Design of User Experience & User Interface
• Design of e-commerce operational processes
• Project management of e-commerce front/back-office and operations implementation
• Management of e-commerce front/back-office testing & UAT