Whilst retailers have an increasing choice of new technology (augmented reality, beacon, NFC…) and touchpoints (responsive website, wishlist, Tweeter “Buy Now” button…) to boost their multichannel value proposition, they should not forget the foundation of their success lies in the strength and presentation of their product catalog.
Yes, in the new omnichannel retail climate, all merchants should be marketing and technology driven, with most strategic decisions being fuelled by (big) data, consumer behavior and market trends. However, without a strong Online Product Catalog, reaching out to the (connected) consumers and convincing them of the value of your offering will become more and more difficult.
The role of the store is being reinvented to showcase, entertain and deliver a personalized experience through customer centricity and digital technology
Burberry Regent Street flagship store aims at bridging physical and digital worlds.
The rise of the connected consumer and e-commerce is profoundly reshaping consumer expectations and behavior.
To remain relevant, retail and telecom are reinventing the role of their stores in the customer journey, turning them into entertaining shopping destinations.
New breeds of “flagship stores” and “stores of the future” have therefore emerged, making extensive use of digital technology to deliver unique brand experiences. Often articulated around lifestyle, they aim at reinventing the shopping experience by showcasing, entertaining and personalizing interactions.